Privacy Policy

1. Scope and General Principles

This Privacy Policy applies to information submitted through lavirahotelsuites.com, including room, dining, event, accessibility, and general contact inquiries. The website is operated by . for informational and hospitality inquiry purposes.

We handle personal information in accordance with applicable Canadian privacy requirements, including the principles reflected in the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

2. Information We May Collect

Depending on how you use the website, we may receive:

• your name, email address, telephone number, and preferred contact method;
• arrival and departure dates, number of guests, room preferences, dining details, event requirements, and accessibility requests;
• messages and other information you choose to provide;
• basic technical information needed to deliver and secure the website, such as browser type, device type, approximate network location, and server logs.

Please do not submit payment card information, government identification numbers, health records, or other sensitive information through a general inquiry form.

3. How Information Is Used

We may use personal information to respond to inquiries, discuss availability, prepare a proposal, coordinate requested services, provide customer support, maintain website security, comply with legal obligations, and improve our communications and guest experience.

Submitting an inquiry does not create a confirmed reservation. A booking becomes confirmed only after the reservation team provides written confirmation and any required deposit terms are accepted.

4. Legal Bases and Consent

We process information with your consent, to take steps requested by you before entering into a booking or service arrangement, to perform an agreement, to meet legal obligations, or for legitimate operational purposes that do not override your privacy rights. You may withdraw consent for optional communications at any time, subject to legal and contractual limits.

5. Cookies and Similar Technologies

The website may use essential cookies or local storage required for basic navigation, preference retention, security, and form functionality. Further details are provided in the Cookie Policy.

6. Analytics

The current static website does not load third-party advertising or analytics tools by default. If analytics technology is introduced, this policy and the Cookie Policy will be updated, and consent controls will be provided where required.

7. Service Providers and Disclosure

Information may be shared only with service providers that support hosting, communications, reservation administration, security, or requested guest services, and only to the extent necessary for those functions. We may also disclose information when required by law, court order, or a lawful request from a competent authority.

We do not sell personal information.

8. Retention and Security

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards; however, no internet transmission or storage method can be guaranteed completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you, ask for corrections, withdraw consent, request deletion where permitted, or raise a concern about our handling practices. We may need to verify your identity before completing a request.

Send privacy requests to legal@lavirahotelsuites.com.

10. International Processing

Some hosting or communications providers may process information outside your province or outside Canada. In that situation, information may be subject to the laws of the jurisdiction where it is processed. We use contractual and operational measures appropriate to the nature of the service.

11. Minors and Age-Restricted Services

The website is not directed to children. Casino areas and gambling-related services are available only to people who meet the legal age requirements of the applicable Canadian province. We do not knowingly request personal information from minors for gambling-related purposes.

12. Changes to This Policy

We may update this policy to reflect changes in law, technology, or website practices. The effective date shown above identifies the latest published version. Material changes will be presented clearly on this page.

13. Contact

Questions, complaints, and privacy requests may be sent to legal@lavirahotelsuites.com or mailed to ., .